Contact Us
Free diagnosis and quotes available
Please feel free to contact us
Why choose IT Pro NZ?
Free Diagnosis & Quotes
We always provide free diagnosis and quotes first. No charges occur until you approve the work.
Remote Support Ready
Most troubleshooting can be resolved remotely, saving both time and travel fees.
Bilingual Support
Technical explanations available in both English and Japanese for clear understanding.
Transparent Pricing
All pricing clearly stated. No hidden fees or sudden charges.
Contact Form
📧 About Our Contact System
We use a simple email-based contact system for security and reliability. When you submit this form, it will open your default email client with a pre-filled message.
If you don't have an email client set up, you can copy the information and email us at: contact@itpronz.com
💡 Pro tip: If the email app doesn't open automatically, we'll provide a "Copy to clipboard" option after you submit the form.
Contact Information
General Inquiries:
contact@itpronz.com
We aim to respond within 24 hours (excluding weekends)
Business Hours
Regular Support:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Emergency support available 24/7
Emergency Support
Available 24/7 for:
• Business critical system failures
• Security incidents
• Data loss emergencies
(Additional charges apply for emergency support)
Response Time Guidelines
✅ Free Diagnosis Request
Response time: Within 24 hours (weekdays)
Process: Problem analysis → Solution explanation → Detailed quote creation
⚡ High Priority
Response time: Same day response
Suitable for: Work disruption, urgent deadlines
🚨 Emergency Support
Response time: Immediate response (within 1 hour)
Suitable for: System failures, security incidents, data loss
Note: Emergency support is charged at 1.5x normal rate
Contact FAQ
Q. What should I include in my initial contact?
A. Please include: device information (Windows/Mac, model), problem description, when the issue started, and any error messages you've seen.
Q. Is the diagnosis really free?
A. Yes, completely free. We'll analyze your problem and provide detailed explanation and quotes at no charge.
Q. Can you help with urgent problems immediately?
A. Yes, emergency support is available 24/7. Please clearly mark your request as "EMERGENCY" and include your phone number for immediate contact.
Q. Do you provide support in languages other than English?
A. Yes, we provide full support in both English and Japanese to ensure clear technical explanations.
Ready to solve your IT problems?
Start with a free diagnosis. No commitment, no charges until you approve the work.
Start Free Diagnosis