Pricing Structure
Clear and transparent pricing
Start with free diagnosis and quotes
About Our Pricing
We always provide quotes first and obtain your approval before proceeding,
but here are our pricing guidelines for reference.
🆓 Free Services
Troubleshooting diagnosis and quotes are completely free, so please don't hesitate to contact us.
Basic Pricing Structure
Diagnosis & Quote
- ✓ Problem diagnosis
- ✓ Repair explanation
- ✓ Detailed quote creation
- ✓ Estimated work time
Remote Support
- ✓ Phone & email support
- ✓ Remote access setup & work
- ✓ Screen sharing guidance
- ✓ Software setup & troubleshooting
- ✓ Travel fee $0
On-Site Support
- ✓ Home & office setup work
- ✓ Operation guidance & instruction
- ✓ Hardware configuration
- ✓ Network construction
- ✓ Travel fee $100 (return visits within 1 month: $60)
Specialized Work & Parts Replacement
- ✓ Hardware repair & replacement
- ✓ Technical fee included
- ✓ Data recovery work
- ✓ System recovery
- ✓ Parts cost additional
Additional Fees & Special Support
Emergency & After-Hours Support
Applicable for:
- Same-day emergency response
- Weekend & holiday support
- After-hours specified support
1.5x regular rate
Enterprise Consulting
Service Includes:
- Comprehensive IT system consulting
- Network & security operations
- System deployment support
- IT strategy planning
Please contact for separate quote
Important Pricing Information
⏰ Minimum Work Time
Minimum billing time is 2 hours.
🚗 About Travel Fees
- Remote work: Travel fee $0 (free)
- Regular on-site: Travel fee $100
- Return visit within 1 month: Travel fee $60
⚠️ About Pricing Changes
The above prices may change without notice. Please understand in advance.
Troubleshooting diagnosis and quotes are free. Please contact us anytime.
Payment Methods
Cash
Cash payment available during on-site support. Please pay after work completion.
Bank Transfer
Transfer to NZ domestic bank account available. Transfer fees are customer responsibility.
Online Payment
For remote support, online payment options are available.
Frequently Asked Questions
Q. Can I cancel after receiving a quote?
A. Yes, cancelling after quotes is free. No charges occur at the diagnosis and quote stage.
Q. What work can be done with remote support?
A. Software setup, troubleshooting, and operation guidance are possible. Hardware replacement requires on-site support.
Q. Will I be charged the full 2 hours even if work takes less time?
A. Yes, we charge for a minimum of 2 hours. However, for simple settings that can be resolved with diagnosis, we'll discuss separately.
Q. How much do parts cost?
A. Parts costs are at actual price. We'll provide quotes in advance and order only after your approval.
Why not start with a free diagnosis?
If you have any questions about pricing, please feel free to contact us.
We'll create detailed quotes for free.